Send the deletion request
Use the button on this page to email support@vergera.in. You do not need to reinstall or open the VergEra app to submit the request.
Account Deletion
Request permanent deletion of your VergEra account.
This page provides an external way to request deletion of your VergEra account and associated personal data, even if you no longer have the VergEra app installed.
Delete your account
Start your VergEra account-deletion request.
You can request permanent deletion of your VergEra account directly from this page by contacting VergEra Support.
You do not need to reinstall the VergEra app or sign in to the app before submitting a deletion request through this page.
Whenever possible, send the request from the email address registered with your VergEra account. This helps us verify ownership and protect accounts from unauthorised deletion.
Request Account DeletionAccount-deletion email: support@vergera.in
Request process
How to request account deletion
Follow these steps to request permanent deletion of your VergEra account.
Use your registered email
Whenever possible, send the request from the email address registered with your VergEra account. This helps us verify account ownership.
Provide account information
Include your registered email address and VergEra username. A reason for deletion is optional. Never send your password, OTP or verification code.
Complete verification if required
VergEra may request reasonable information needed to confirm that the request relates to your account and prevent unauthorised deletion.
Deletion is processed
After verification, VergEra will process the account-deletion request and delete or anonymise associated personal data except information that must legitimately be retained.
Receive confirmation
VergEra will send confirmation to the contact email associated with the deletion request after the applicable deletion process has been completed.
Associated data
Information included in the deletion process
When an account-deletion request is completed, VergEra will delete or anonymise personal data associated with that account, except for limited information that must legitimately be retained.
✓VergEra authentication account
✓Learning Identity and profile information
✓Teaching and learning profile details
✓Account preferences and availability information
✓Tie-Up relationships and account connections
✓Personal resources and eligible files uploaded to the account
✓Ratings, reviews and reputation information associated with the account where applicable
✓Eligible messages, posts and other user-generated content associated with the account
✓Eligible account activity and associated personal records
Limited Retention
Some information may need to be retained for legitimate purposes.
Account deletion is intended to remove the user's account and associated personal data. However, limited information may be retained where reasonably necessary for security, fraud prevention, dispute resolution or compliance with applicable legal obligations.
✓Security and fraud-prevention records
✓Records required to investigate abuse or protect users
✓Records required for dispute handling
✓Transaction or subscription records that must be retained for legitimate accounting or legal purposes
✓Information required to comply with applicable legal obligations
✓Temporary backup or technical records until they are securely overwritten or expire
Retained information will remain restricted to the applicable legitimate purpose and will not continue to operate as an active VergEra user account.
Additional information about VergEra's data-retention practices is available in the Privacy Policy.
Read Privacy PolicyGoogle Play Subscription
Refund and CancellationDeleting your VergEra account does not automatically cancel a Google Play subscription.
You do not need to cancel a subscription before submitting an account-deletion request.
However, if you have an active VergEra subscription managed through Google Play, deleting your VergEra account does not by itself cancel future Google Play subscription renewal.
To stop future renewal, separately manage or cancel the subscription through the Google Play account used to make the purchase.
Important information
Before submitting your request
Do not include your password, OTP, verification code, payment card details or other unnecessary sensitive information in an account-deletion email.
VergEra may contact you when reasonable verification is needed to confirm account ownership.
Verification is used to help prevent another person from requesting deletion of an account that does not belong to them.
A reason for deleting your account is optional and is not required to submit a deletion request.
Need assistance?
Contact SupportContact VergEra Support
For account-deletion questions, identity-verification issues, privacy questions or other assistance, contact:
Email: support@vergera.in
Website: vergera.in