These Terms govern access to and use of the VergEra platform and its learning, communication and community services.
Acceptance of These Terms
These Terms and Conditions govern access to and use of VergEra, including the VergEra mobile application, website, Learning Identity profiles, Discover features, Tie-Up features, chats, communities, Practice Board, Live Classrooms, ratings, reputation, subscriptions and related services.
By creating an account, accessing or using VergEra, you agree to these Terms and the VergEra Privacy Policy, Community Guidelines and other applicable policies made available through the platform.
If you do not agree to these Terms, you should not create an account or use VergEra.
Eligibility and Age Requirements
You must meet the minimum age requirements applicable to the version of VergEra made available to you, the requirements of the relevant application store and applicable law.
A person who is not legally able to agree to these Terms independently should use VergEra only where permitted by law and with any required involvement, supervision or permission of a parent or legal guardian.
VergEra may restrict certain social, communication, community, classroom or account features based on age, safety requirements, applicable law or application-store requirements.
You must not use VergEra if you are legally prohibited from using the service or if your account has been suspended or terminated for serious or repeated violations.
Accounts and Account Security
Users must provide accurate information when creating and maintaining a VergEra account.
You are responsible for:
- Protecting your password and verification information
- Maintaining control of your registered email address
- Maintaining reasonable security of your devices
- Keeping important account and profile information accurate
- Reporting suspected unauthorised access
- Activities performed through your account
You must not sell, rent, transfer or improperly share access to your account.
You must not impersonate another person, create an account using information you are not authorised to use, or unlawfully access another person's account.
VergEra may require reasonable verification where necessary to protect an account, investigate suspicious activity or process security and account-deletion requests.
Learning Identity
VergEra allows users to create a Learning Identity containing information about teaching, learning, subjects, skills, interests, goals, availability, languages, experience, resources and related learning information.
Users are responsible for ensuring that information included in their Learning Identity is reasonably accurate and is not deceptive, fraudulent or misleading.
Information designated as public or visible to other users may be displayed through profiles, Discover, communities, ratings, reputation and other platform features.
Mentor and Scholar Learning Model
VergEra allows users to participate as Mentors, Scholars or both, depending on the learning activity.
These roles describe how a user participates on VergEra. A Mentor designation does not automatically mean that VergEra has verified or certified the person's professional qualifications.
Mentors are responsible for accurately representing their knowledge, skills, experience and capabilities.
Scholars are responsible for evaluating whether a Mentor, learning resource, community or session is appropriate for their individual needs.
Unless VergEra expressly states otherwise, VergEra does not employ, certify or formally endorse every Mentor, Scholar, community member, learning resource or user-generated recommendation.
Acceptable Use
You must not use VergEra to:
- Harass, threaten, stalk, exploit, bully or abuse another person
- Share unlawful, hateful, excessively violent or sexually exploitative content
- Exploit, groom, endanger or inappropriately contact children
- Impersonate another person or misrepresent qualifications
- Publish another person's private information without permission
- Send spam, scams, deceptive promotions or fraudulent requests
- Upload malware, harmful code or intentionally unsafe files
- Circumvent account restrictions, subscriptions, permissions or security systems
- Scrape, harvest or systematically collect user information without authorisation
- Attempt unauthorised access to VergEra systems, accounts or data
- Interfere with VergEra, Firebase, ZEGOCLOUD or other service infrastructure
- Facilitate examination cheating, impersonation or academic misconduct
- Violate intellectual-property, privacy or other legal rights
- Use VergEra for unlawful commercial, fraudulent or deceptive activities
User Content
Users may create, upload or share profiles, messages, community discussions, polls, reviews, ratings, notes, documents, images, videos, learning resources, Practice Board content and other materials.
You retain ownership of content that you lawfully own.
By uploading, submitting or sharing content through VergEra, you grant VergEra a limited, non-exclusive licence to host, store, reproduce, transmit, display and process that content only as reasonably necessary to operate, secure, moderate and provide the service.
You represent that you have the rights, permissions and authority necessary to share content through VergEra.
You must not upload copyrighted, confidential, private, restricted or otherwise protected material unless you have permission or a lawful right to use it.
VergEra may remove, restrict or disable access to content that violates these Terms, Community Guidelines, safety requirements, intellectual-property rights or applicable law.
Discover and User Connections
VergEra may provide Discover and related features that allow users to find Mentors, Scholars, subjects, interests and learning opportunities.
Profile visibility or ranking may be influenced by information such as profile details, selected subjects, availability, ratings, reputation and other relevant platform information.
Appearance in Discover does not constitute an endorsement, employment relationship, certification or guarantee by VergEra.
Tie-Up Relationships
Tie-Up and similar connection features allow users to establish learning relationships with other VergEra users.
Users should exercise reasonable judgement before connecting, communicating, sharing resources or participating in learning activities with another user.
A Tie-Up does not create an employment, partnership, agency or formal educational relationship between VergEra and the participating users.
Communities
VergEra may provide official VergEra Communities and user-created communities.
Official VergEra Communities
Official VergEra Communities are created, organised and managed by VergEra.
Users may not falsely represent themselves as the owner or official administrator of a VergEra Community or make unauthorised changes to protected official community information.
User-created communities
Where available, users may create communities subject to VergEra rules and technical limitations.
Community owners and authorised moderators are responsible for managing their communities appropriately and complying with VergEra policies.
VergEra may restrict, archive, suspend or remove a community where reasonably necessary for safety, policy enforcement, legal compliance or protection of users and the platform.
Community membership does not guarantee the accuracy, quality, safety or suitability of every discussion, resource or participant.
Messages and Communications
VergEra may provide personal chats, group chats, community discussions and other communication features.
Users are responsible for their communications and must communicate respectfully and lawfully.
Messages should not be treated as a secure storage location for passwords, banking credentials, payment-card information, government identification numbers or unnecessary highly sensitive information.
Private messages are not intended to be publicly displayed. However, authorised review may occur where reasonably necessary to investigate reported misconduct, provide support, protect users, prevent fraud, secure the platform or comply with law.
Practice Board
The Practice Board is an educational workspace that may allow users to work with writing tools, documents, images, videos and other learning resources.
Users are responsible for ensuring that materials uploaded or displayed through the Practice Board are lawful and that they have permission to use them.
VergEra does not guarantee compatibility with every document, presentation, image, video, device or operating-system version.
Live Classrooms
VergEra may provide Live Classroom features using real-time communication and interactive board technology.
Mentors are responsible for managing sessions appropriately, controlling classroom permissions and using learning materials lawfully.
Scholars must follow reasonable classroom instructions and must not intentionally disrupt sessions.
Users must not use Live Classrooms to harass participants, invade privacy, share unlawful material or infringe intellectual-property rights.
Live Classroom availability and quality may depend on internet connectivity, device capability, Firebase, ZEGOCLOUD and other technical services.
VergEra does not guarantee uninterrupted access, perfect audio, continuous connectivity, error-free synchronisation or compatibility with every device.
Ratings, Reviews and Reputation
VergEra may allow users to provide ratings, reviews and feedback and may use such information to calculate or display Mentor, Scholar and Community reputation.
Ratings and reviews should reflect genuine experiences.
Users must not manipulate reputation through:
- Fake accounts
- False reviews
- Coordinated rating manipulation
- Threats or retaliation
- Payment or improper incentives for ratings
- Misleading or fabricated information
VergEra may remove fraudulent or abusive feedback, correct technical errors or adjust reputation information where reasonably necessary to protect platform integrity.
Subscriptions and Payments
Certain VergEra features may be offered through paid subscriptions, including access to eligible Practice Board or Live Classroom functionality.
Where digital subscriptions are offered through the Android application, purchases may be processed using Google Play Billing.
The price, subscription period, available offers, trial or free access periods, taxes and other purchase information will be displayed before a user completes a purchase.
Prices and promotional offers may change for future purchases or renewal periods, subject to applicable law and Google Play requirements.
Google Play processes eligible payment transactions. VergEra does not directly receive complete payment-card credentials for purchases processed by Google Play.
VergEra may receive purchase identifiers, product information, purchase status, order information or purchase tokens required to verify subscription access.
Users are responsible for maintaining a valid Google Play account and reviewing purchase information shown before completing a transaction.
Subscription Renewal and Access
Subscription renewal, expiration and billing behaviour will follow the information presented during purchase and applicable Google Play subscription rules.
Access to paid features may depend on successful verification of the user's current subscription entitlement.
VergEra may temporarily restrict paid functionality if a subscription expires, is cancelled, refunded, revoked or cannot be verified.
Refunds and Cancellation
Subscription cancellations and refund eligibility are subject to applicable Google Play rules, applicable law and the VergEra Refund and Cancellation Policy.
Cancelling a subscription generally stops future renewal but may not immediately end access that has already been paid for, depending on Google Play rules and the circumstances of the transaction.
Deleting your VergEra account does not automatically cancel a subscription managed by Google Play.
Users should separately manage or cancel their Google Play subscription through their Google Play account.
Review the dedicated policy at:
Third-Party Services
VergEra uses third-party technology and infrastructure providers, which may include Firebase, Google Cloud, Google Play and ZEGOCLOUD.
These services may have their own terms, privacy policies, availability requirements and technical limitations.
VergEra is not responsible for interruptions or failures caused entirely by third-party services, telecommunications providers, internet connectivity, operating systems, hardware or devices outside VergEra's reasonable control.
VergEra Intellectual Property
The VergEra name, branding, logo, interface, original designs, software, documentation and original platform materials are owned by or licensed to the operator of VergEra.
These Terms do not transfer ownership of VergEra intellectual property to users.
Users must not copy, resell, reproduce, reverse engineer, redistribute or commercially exploit VergEra materials except where expressly authorised or permitted by applicable law.
Reporting and Blocking
VergEra may provide tools that allow users to report users, content, messages, communities or other activity that may violate VergEra policies.
Where blocking functionality is available, users may use it to restrict certain interactions with another account.
Reports should be made in good faith. Deliberately submitting false, abusive or fraudulent reports may itself violate these Terms.
Users may also contact VergEra Support regarding serious safety or moderation concerns at:
Moderation and Enforcement
VergEra may review suspected violations and take reasonable action to protect users, enforce policies, secure the service and comply with applicable law.
Actions may include:
- Providing warnings
- Removing or restricting content
- Restricting account functionality
- Limiting messaging or community features
- Limiting classroom participation
- Removing verification status
- Removing administrative or moderation permissions
- Suspending accounts
- Terminating accounts
- Restricting or removing communities
- Preserving evidence relating to serious misconduct
- Reporting matters to appropriate authorities where legally required
Enforcement decisions may consider severity, context, risk, previous violations, repeated behaviour and applicable legal obligations.
Account Deletion
Users may request deletion of their VergEra account and eligible associated personal data.
Account deletion may be requested through available in-app account controls or through:
Deletion assistance is also available at:
Account deletion does not automatically cancel an active subscription managed through Google Play.
Certain limited records may be retained after account deletion where reasonably necessary for fraud prevention, security, dispute resolution or legal compliance, as explained in the Privacy Policy.
Suspension and Termination
VergEra may temporarily restrict, suspend or terminate access where reasonably necessary because of:
- Serious or repeated policy violations
- Fraud or deceptive activity
- Harassment or abuse
- Child-safety concerns
- Security threats
- Unauthorised access or manipulation
- Legal requirements
- Protection of users or the platform
Users may stop using VergEra at any time and may request deletion of their account.
Provisions relating to intellectual property, user responsibility, liability, disputes, retained records and other provisions that reasonably survive termination will continue to apply.
Service Availability and Changes
VergEra may add, modify, improve, restrict or discontinue features as the platform develops.
Features may vary by device, operating system, country, age, subscription status, user role or technical availability.
VergEra may perform maintenance, updates, security work or technical changes that temporarily affect availability.
Where reasonably possible, significant changes affecting paid services will be handled in accordance with applicable law and application-store requirements.
Educational and Service Disclaimers
VergEra is a learning, communication and collaboration platform.
VergEra does not guarantee examination results, employment, admission, certification, income, skill mastery, academic performance or any other specific outcome.
Users should independently evaluate educational, career, legal, financial, medical or other professional information before relying on it for important decisions.
Information supplied by users, Mentors, Scholars or communities may not always be accurate, complete or current.
To the extent permitted by law, VergEra services are provided on an "as available" basis and may occasionally experience interruptions, delays, errors or technical limitations.
Limitation of Liability
To the maximum extent permitted by applicable law, VergEra will not be responsible for indirect, incidental, special or consequential losses resulting from user conduct, third-party content, external service failures, internet interruptions, device problems or unauthorised activity outside VergEra's reasonable control.
Users remain responsible for their own decisions, communications, content, learning activities and interactions with other users.
Nothing in these Terms excludes or limits any rights, remedies or liabilities that cannot lawfully be excluded or limited.
User Responsibility for Violations
Users are responsible for violations arising from their own unlawful conduct, content or misuse of VergEra.
Nothing in this section limits mandatory consumer protections or other rights that cannot lawfully be waived.
Privacy
VergEra's collection, use, storage, sharing, retention and deletion of personal information is described in the Privacy Policy.
Review the Privacy Policy at:
Community Guidelines
Users participating in profiles, communities, chats, reviews, resources and Live Classrooms must also follow the VergEra Community Guidelines.
Review the Community Guidelines at:
Governing Law and Disputes
These Terms are governed by applicable laws of India, without limiting mandatory consumer rights or other protections that may apply to a user under applicable law.
Users should first contact VergEra Support and attempt to resolve concerns through good-faith communication.
Where a dispute cannot be resolved informally, it may be handled by courts, tribunals or authorities having lawful jurisdiction under applicable law.
Changes to These Terms
VergEra may update these Terms when its services, features, subscriptions, policies, safety requirements or legal obligations change.
Updated Terms will display a revised "Last updated" date.
Where appropriate, significant changes may also be communicated through the VergEra application, website, email or another reasonable method.
Continued use of VergEra after an applicable update may constitute acceptance of the revised Terms where permitted by law.
Contact Us
For questions about these Terms, subscriptions, account matters, safety, privacy or general support, contact:
VergEra Support
Email: support@vergera.in
Website: vergera.in